As with any regular application, chatbots have an application layer, a database, APIs, and a conversational user interface. You can find them on Facebook Messenger, WhatsApp, Skype, Slack, Line, Kik, WeChat, or even on your website. The benefit is that chatbots can react in real-time to the user phrases and words and provide them with an instant pre-set response. Chatbots can be implemented in messaging apps, websites, mobile apps, or even into phone calls. Generally, chatbots are artificial intelligence (AI) programs that simulate a conversation (or a chat) between a user and the bot in natural language. But, before we go deeper into this, let’s first take a look at what exactly chatbots are.
And there are more and more opportunities that chatbots are applied into.įor example, while everyone focused on Alexa, Google, and Cortana, Facebook Blender swept in and took the lead. Since the era of chatbots is upon us and bot mania has dominated the tech world for a few years now, we have not gone a single month without hearing about a noteworthy announcement from the industry’s giants like Facebook, Google, Amazon, Microsoft, and so on. Or, maybe you could feel that it was not customer service replying to you since the sentences were weird sometimes and you didn’t get the answer you were looking for. Chances are, you probably have experienced talking to a chatbot when you wanted to buy something from an online store without even realizing it.
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